Your guide to understand the Heartbleed Bug

Published on: April, 10th 2014 | Under: Computer Repair, Global Newsletter, Industry News: This Week in IT, Technology & Tools

Share this article: Share on Facebook0Tweet about this on TwitterShare on Google+0Share on LinkedIn0Pin on Pinterest0Share on Reddit0Digg this

Monday a massive vulnerability was found in OpenSSL, the open-source software package broadly used to encrypt Web communications. They named this vulnerability the Heartbleed Bug. Many are confused about what this bug is, if they are impacted, and how they can protect themselves. This post will help educate you about the Heartbleed Bug and how you can protect yourself online.

What is the Heartbleed Bug?

heartbleedThe Heartbleed Bug exploits a vulnerability in the OpenSSl cryptographic library that allows attackers to gain access to highly sensitive information that is normally protected by the SSL/TLS encryption. This sensitive information could include username, passwords, credit card numbers and communication on virtual private networks (VPN’s).

What is does?

This malicious Bug “allows anyone on the Internet to read the memory of the systems protected by the vulnerable versions of the OpenSSL software,” according to The bug specifically comprises the secret keys that OpenSSL uses to encrypt information online, allowing the attackers to eavesdrop on communications, steal information and impersonate other users.

Who found it?

The flaw was discovered last week by the Finnish security firm Codenomicon and researchers at Google and disclosed the information on Monday. By Tuesday afternoon a large number of website stated they had already fixed the problem, or were in the process of fixing it on their website.

Are you at risk?

OpenSSL is the most popular open source cryptographic library and TLS implementation used to encrypt information on the Internet, so the answer is yes you are probably at risk. Popular social sites, your company’s site, commerce sites, hobby sites, and even government sites use OpenSSL and may be at risk from the Heartbleed Bug.

What should you do to protect yourself?

In order to protect yourself, experts suggest refraining from accessing the Internet for 2-3 days specifically avoiding banking websites, email accounts, and social accounts. Since this is not realistic for most of us, experts suggest that you change all of your passwords once the provider has installed the OpenSSL update on their website.

For more information visit

About Kim Weinberger

Kim Weinberger is the National Director of Business Development - Computer Services for Computer Troubleshooters Global. Kim has a long-standing relationship with Computer Troubleshooters that began when she and her husband bought a technology franchise in Fond du Lac, WI, in 2003. In addition to her role as a franchise owner and operator, Kim also served as a Regional Director for four years and then as an Assistant National Director for five years. In 2012, Kim became the Director of Operations for the Computer Troubleshooters Global franchise and the Geeks On Call franchise, which has since merged with Computer Troubleshooters. In 2016, Kim's role shifted to managing the growth and development of computer services for Computer Troubleshooters Global, as well as the CPR Cell Phone Repair franchise.