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Month: July 2014

What is Remote Support?

Kim Weinberger On: July, 22nd 2014 | Under: Cloud Computing, Computer Repair, General

Remote support is a service that is delivered via a secure internet connection. Anyplace where you can access the internet, you can probably take advantage of Remote Support. A technical support representative who is working from a remote location can access an end-user’s computer via the internet.

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What is Remote Monitoring and Maintenance?

Kim Weinberger On: July, 24th 2014 | Under: Cloud Computing, General, Managed Services

These days there has been a lot of buzz surrounding the term Remote Monitoring and Maintenance (RMM) also known as Proactive Monitoring. Let’s explore what this term means and how it can benefit not only the technology in your business, but also your business as a whole.

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