What Are PC H.O.S.T. Services in Newport News, VA?
For technology services that are quick and reliable, contact one of our Computer Troubleshooters locations in VA.
With more and more aspects of life moving into the digital age, it is crucial to protect and maintain your PC. Digital pictures, financial information, and important documents need to be kept safe from accidental deletion, corruption, theft, and natural disasters. It is also important to have easy access to the information you need when and where you need it. The answer is a H.O.S.T. (Home & Office Support Technology) Plan from Computer Troubleshooters. Your H.O.S.T. Plan can provide the following features and benefits:
Cloud Storage/Backup
Have you considered how much of your life is on your computer? Photos, e-mails, music, financial records, documents, and so much more. How would you feel if you woke up tomorrow and everything was gone?
Recognize a very real danger…
The statistics are staggering: every year 43% of computers users lose irreplaceable files. Dangers lurk around every corner – hard drive crashes, theft, power surges, natural disasters, or accidentally deleting your own files. You need to be aware that losing your most valuable files is a very real possibility. You need to take proper precautions.
With H.O.S.T., your computer data will be backed up securely to an offsite storage facility no matter how much stuff you have to back up. You never have to remember to run your backup. It is automatic and works quietly in the background looking for new and changed files that need to be backed up. It looks and feels just like part of your computer, and is integrated with your desktop — there’s no new interface for you to learn.
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Remote Desktop Access
Would you like to be able to access your home PC from work? Or, work from home by accessing your office PC remotely? With our Remote Desktop Access feature, you can access your covered PC from any internet connection – even a mobile phone!
Access & Control Your PC from Anywhere
Remote access gives you the edge you need: in the office, on the road or wherever you choose to go. Gain seamless and total access to your covered PC from any computer with an Internet connection. Now with Remote Sound, Drag and Drop and so much more, you’ll never come closer to actually being there. If you are looking for increased flexibility and productivity, welcome to H.O.S.T.
Enjoy these features:
- Remote Sound – Hear e-mail notifications, check web based voice mail or listen to music and podcasts from your host computer
- Drag & Drop – Seamlessly transfer files and folders between connected PCs
- Sharing – Share files or photos instantly with others, even those too large for e-mail
- Remote Printing – Automatically print files from your remote PC to your local printer
- Mini Meeting – Invite a colleague or friend to your PC for an online meeting; view only or full control
- And more…
Network Content Filtering
Wouldn’t it be refreshing to know you have control over the websites that can be accessed on your network? With our Network Content Filtering you can block categories, such as, pornography, file sharing, known malware carriers, etc. You can also block or allow specific sites on a case by case basis. All you need to do is let us know what you would like to block or allow – it’s as simple as that!
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Security Software
We all know what a threat computer viruses have become recently. It is not enough anymore just to have an Anti-Virus program installed. You also need Anti-Spyware software and you have to be sure they are getting updates daily (or more often). Don’t forget to stay on top of your renewal date or you will soon be unprotected. With our program, you don’t have to worry about these things anymore. Our monitoring software will alert us if there is any problem with software updates and we will automatically renew your subscription.
Anti-Virus — Easy-to-use, automated protection
Real-time protection, automatic updates, low-impact background scanning for on-line threats, and instant quarantining or removal of infected files ensures maximum protection. Every interaction between your computer and the Internet is monitored, so nothing can get onto your system without your knowledge. Scans in real time:
- All files including documents, pictures and applications
- E-mails (all major e-mail clients supported)
- Instant messaging and P2P communications
- File downloads and online transactions such as shopping and banking
- Search results and any other links you click on
Internet use with peace of mind
The new web shield checks every web page at the moment you click on the link to ensure you’re not hit by a stealthy drive-by download or any other exploits. All links on search results pages in Google, Yahoo, and MSN are analyzed and their current threat level is reported in real time before you click on the link and visit the site.
Anti-Spyware — Better, Smarter, and Faster Than Ever
You want 24/7 spyware protection, and you don’t want to notice it. You want the spyware definition updates to be short, and not interfere with your other work. Our anti-spyware gets you what you want! The regular spyware threat updates are quick and small and do not take a long time to download.
Now, the most menacing spyware, rootkits, and blended malware threats have no place to hide! You get faster, more effective spyware scans and real-time spyware protection that removes even the deepest rooted malware from your PC.
There is a problem with some freeware you might run…
You don’t want to spend money you don’t have to, so you might be running free Anti-spyware like Ad-Aware, or SpyBot. That’s where the problem comes in! Unfortunately, these products simply don’t cut it anymore. Recent reviews show that over time they have fallen behind significantly. They just don’t catch the really bad stuff anymore. In this case, it is true that with freeware “you get what you pay for”. You absolutely need better, weapons-grade spyware protection against soaring Internet crime.
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24×7 Remote Monitoring and Alerting
Our 24x7x365 remote monitoring and alerting software keeps a pulse on the health of your computer. Alerts are sent to help us proactively manage your computer issues before they become major problems. For example, if your hard drive’s S.M.A.R.T. monitor indicates a pending failure, we would receive an alert and could replace the drive for a minimal cost compared to the time, cost, and frustration after it crashed.
Using the monitoring software, the engineers at Computer Troubleshooters perform preventive maintenance tasks such as deploying anti-virus updates, patches, removal of spyware, “cleaning” of machines, and much more to keep your desktop running to its optimum ability. Would you not enjoy the stress-free feeling of knowing that a professional is watching over your computer system?
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Patch Management
Have you ever experienced a problem with a Windows Update? If not, consider yourself lucky — you are in the minority. Many times Microsoft releases updates and then later has to pull them or release patches for the patches because they have caused some problem. Our team of engineers test all of the Critical security patches released for Microsoft OS and applications. After conducting Internet research and testing patches on test beds, they are either “white-listed” or “black-listed”. We automatically apply all white-listed patches to keep your system secure and running smoothly without introducing additional problems due to bad patches. You no longer have to wonder whether you should apply a patch or not.
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Advanced Remote Support
Have an issue that needs professional assistance? No problem! Just give us a call and we can access your computer remotely saving you time and money on service calls. You don’t have to take time out of your day to have a technician come to your home or office or to bring your machine in to our office. You can simply give us a window of time that we can access your machine and fix the issue while you’re away. Or, if you need to show us something that is happening on your machine, we can watch from our office while you control the machine.
H.O.S.T. Gold provides unlimited support for issues with H.O.S.T. software – including virus removals. Let’s face it, even with all the best protection, there is no guarantee you won’t be infected. But don’t worry, we’ll clean your machine for free if you choose a H.O.S.T. Gold or Platinum plan. H.O.S.T. Platinum goes one step further and includes unlimited problem support at no additional charge for any computer problems!
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Unlimited Phone Support
H.O.S.T. Platinum provides you with unlimited access to the Computer Troubleshooters Help Desk. You can call with any computer questions or problems. The Help Desk is available 24x7x365 to answer common computer questions or to help resolve problems remotely. Need help with Excel or PowerPoint? Assistance is just a phone call away!
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Annual Computer Tune-Up
Computer Troubleshooters recommends every PC receive a “tune-up” at least once a year. Just like you might take your car in for regular maintenance, don’t neglect your PC. Our tune-up increases your computer performance by removing unnecessary programs from startup, increasing browser speed, and performing other optimizations. Your annual tune-up is included for FREE with the H.O.S.T. Platinum plan or at discounted rates with the other plans.
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Priority Service and Discounted Rates
H.O.S.T. plan clients receive priority service over non-plan clients. Response times are defined in the chart below. Response time guarantees do not guarantee resolution of your issue, but mean we guarantee to begin the repair process in the specified time window. All issues will be resolved with best effort as soon as possible. Our goal is to resolve your issue(s) and get you back up and running as quickly as possible!
H.O.S.T. plan clients are also entitled to discounted service as specified in the table below. Discounts apply to labor only and do not apply to the purchase of hardware or software.
- H.O.S.T. Platinum, Same Day Response Time, 40% Discount
- H.O.S.T. Gold, Next Day Response Time, 20% Discount
- H.O.S.T. Silver, Second Day Response Time, 10% Discount
- H.O.S.T. Bronze, Next Available Response Time, No Discount
Monthly report on system health and support activities
You will receive a report each month via e-mail showing the system metrics and support activities. Our staff will be happy to review your report with you if you have any questions about the contents or their meaning. We also review these reports before sending them to you and will highlight in our e-mail message anything you should pay special attention to.
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