Help! Can My Lost Data Actually be Recovered?

Published on: September, 10th 2015 | Under: Computer Repair, Data Recovery


You have accidentally hit the delete button and your critical data is gone, or you saved a file and have no idea where it went. After that initial moment of panic and terror fully sinks in, you ponder your options. Maybe the data isn’t really gone? What if I call an IT specialist and try to explain the situation? Maybe there’s still hope!

The fact is, it doesn’t really require that much explanation because this is one of the most common phone calls that IT specialists receive. It happens all the time. In fact, over 25% of all data recovery requests are the result of someone accidentally clicking delete or losing a file. With the amount of data that each of us uses and stores every day, it’s an increasingly common problem.

Don’t Panic, Try These Easy Steps

Before you call in the IT professionals, try these easy steps and attempt to recover the accidentally deleted or lost data on your own:

laptop with data

  • Lost Images or Documents: If you were working with an image or document file and accidentally deleted it, simply check your Recycle Bin. The icon for the recycle bin is typically on the desktop and looks like a garbage can. Just click on the icon and you will see a list of deleted items and hopefully your missing file is on the list! Once you find your missing file, click on it and drag it back onto the desktop. Beware – files do not stay in the Recycle Bin forever!
  • Deleted Email: Did you accidentally delete an email? Simply check the Deleted Items folder. This is probably located by your email inbox. You should find the deleted message in this folder and you can just click and drag it back into your inbox.
  • AutoSave: Microsoft has built in a way to protect us from ourselves and unexpected problems. Microsoft products such as Excel and Word have an AutoSave function that can save a copy of what you are working on. For example, if the power goes out while you are working in Excel , you will find a copy of the file you were working on when you are able to turn your computer back on and open Excel again.
  • I Saved the File, But I Can’t Remember Where: To locate a missing file, you can use Microsoft’s Search function. This is found by clicking on the Start button and typing the file name in the search box. You can also find your most recent files in the program you were working in. For example, if you were using Word you can find the location of the most recent files you accessed by opening the program, clicking on the File tab and then clicking on Recent. This will give you a list of the most recent files used and their location.

Welcome to the IT Recovery Room

If you tried the simple solutions with no luck, then it may be time to take more serious measures. Sometimes, recovering accidentally deleted files can be an operation best left to your technician. IT professionals use Data Recovery software to examine your computer’s hard drive for the remnants of lost and deleted files. The software program can often find the data and return it to a usable format.

Of course, data recoveryif you are regularly backing up your data, lost and deleted files can be located by your IT professional accessing your backup, locating the missing information and restoring the files to your computer. However, your backup will only contain the information that was last saved to the backup location, so it is critical that you have a reliable backup solution in place.

What If Your Files Are Still Missing?

Sometimes, even IT professionals can’t work miracles. It’s always possible that an accidentally deleted file can’t be retrieved. Don’t get discouraged yet, there’s still hope. Even IT professionals sometimes need to go to the next level and call in data recovery companies that specialize in these more difficult situations.

Computer Troubleshooters’ works with an industry leading forensic data recovery company that is capable of working on devices such as:

  • Internal and External Hard Drives
  • Cell Phones and Tablets
  • Flash/Thumb Drives
  • Notebooks
  • Digital Cameras and MP3 Players

Try an Ounce of Prevention with a Backup System

Like the saying goes, an ounce of prevention is worth a pound of cure! Be proactive about protecting your data. Don’t wait for an accident or disaster to strike. Commit to a tested and reliable backup system for both your business and personal data. If you need help recovering a deleted file, or more serious data recovery services, or assistance in establishing a reliable backup solution, call Computer Troubleshooters and one of our technology professionals can help you.


About Kim Weinberger

Kim Weinberger is the National Director of Business Development - Computer Services for Computer Troubleshooters Global. Kim has a long-standing relationship with Computer Troubleshooters that began when she and her husband bought a technology franchise in Fond du Lac, WI, in 2003. In addition to her role as a franchise owner and operator, Kim also served as a Regional Director for four years and then as an Assistant National Director for five years. In 2012, Kim became the Director of Operations for the Computer Troubleshooters Global franchise and the Geeks On Call franchise, which has since merged with Computer Troubleshooters. In 2016, Kim's role shifted to managing the growth and development of computer services for Computer Troubleshooters Global, as well as the CPR Cell Phone Repair franchise.