Press Releases

Computer Troubleshooters Educates Their Clients About the End of Microsoft’s XP Operating System

Computer Troubleshooters is using the end of Microsoft’s XP operating system’s lifecycle as an opportunity to educate their clients through a program of information sharing and support services. Computer Troubleshooters recently kicked off an educational campaign to inform their client base about current IT strategies and migration plans prior to the April 8, 2014 XP deadline.

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Local IT Specialist Opens New Computer Troubleshooters Office in Naperville, IL

Computer Troubleshooters is pleased to announce the grand opening of Computer Troubleshooters of Naperville, owned by Susan Gorup.  Susan is excited to start servicing business and residential customers in the communities of Naperville, Plainfield, Romeoville and Bolingbrook, Illinois.

“While working in the IT field in Chicago, I saw a lack of IT support throughout our client base,” said Mrs. Gorup. “I decided to open Computer Troubleshooters of Naperville to bring the same level of customer care that I always strive for.”

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Computer Troubleshooters’ Franchisees to Benefit from Enhanced Vendor Relationship with Autotask

Computer Troubleshooters is the largest international network of franchise owners providing onsite computer services to small and medium-sized businesses and residential users. A core feature of Computer Troubleshooters’ continued success is their preferred vendor program. As of July 1, 2013, Computer Troubleshooters is proud to announce an enhanced vendor relationship with Autotask Corporation, the leading provider of IT management software that streamlines business processes for technology solution providers.

The new contract provides Computer Troubleshooters’ franchisees with access to Autotask’s Pro Premium software and its complete business management platform for technology services businesses.  Autotask’s Pro Premium includes CRM; Service Desk; Project Management; Client access portals; Live Reports; and integration with many of the industry’s top vendors.  Computer Troubleshooters has enjoyed a long-standing vendor relationship with Autotask and the announcement of this upgraded new program will benefit both Computer Troubleshooters’ franchise owners and their clients.

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Computer Troubleshooters of Beavercreek, Ohio Celebrates New Location

Computer Troubleshooters is proud to announce the grand opening of a new location in Beavercreek, Ohio. Computer Troubleshooters congratulates Cliff Brust, owner of the Beavercreek computer services franchise on his continued success and the expansion of his business. This is the second move for Mr. Brust’s franchise within two years as the demand for computer services from both business and residential customers continues to grow.

Computer Troubleshooters of Beavercreek originally moved from the Brusts’ home to a 400 square foot commercial office and is expanding again with this latest move to a high- visibility 1,000 square foot location. The new facility provides expanded space for computer repair services and a training center in an easy to access Beavercreek storefront location.

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Computer Troubleshooters Ranks Near the Top for Fastest Growing Private Companies in Boulder

May 31, 2013 – BOULDER, Colorado.Computer Troubleshooters of Boulder was honored by Mercury 100 as one of fastest growing private companies in the Boulder region. The Boulder County Business Report annually compiles the Mercury 100 list. The list analyzes companies in various industries with the selection criteria based on two-year revenue growth from 2010 and 2012. Computer Troubleshooters was ranked at #6 on the list. The announcement of the Mercury 100 is one of the region’s premier business community’s annual events. This year’s event took place on May 23rd at the Omni Interlocken Resort in Broomfield, CO.

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Fred Gordon of Computer Troubleshooters Detroit NW Wins “Champion of Quality and Service” Award

Computer Troubleshooters is proud to announce that Fred Gordon, franchise owner of Computer Troubleshooters Detroit NW, is being honored for his outstanding customer service.  The award is presented by Installs, a company long acknowledged as the “gold standard” for in-home support services for consumer electronics, personal computers and home appliances. John Nettina, Install’s Chief Operating Office, selected Fred Gordon as a “Champion of Quality and Service” for his consistent dedication to the highest performance standards for in-home computer repairs.

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Computer Troubleshooters & Geeks On Call Announce 2013 Franchisee of the Year Awards

May 6, 2013 – CLEVELANDCleveland, OH: Computer Troubleshooters and Geeks On Call held their first joint national conference in late April at the Wyndham Hotel in Cleveland. Cleveland is home to Merrymeeting Group’s corporate offices for both Computer Troubleshooters and Geeks On Call. One of the highlights of the four day conference was the announcement of the 2013 Franchisee of the Year awards presented by each company.

Computer Troubleshooters bestowed this well-deserved award on Richard Warren of Fuquay Varina, North Carolina. Richard joined Computer Troubleshooters in 1999, making him one of the organization’s earliest franchisees. He became the Master Franchisee for North Carolina in 2000 and is currently an Assistant National Director for both Computer Troubleshooters and Geeks On Call. Richard is appreciated by his colleagues for his skills and experience plus his professional generosity as he spends countless hours coaching new franchise owners helping them become successful franchise owners.

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Computer Troubleshooters & Geeks On Call Celebrate Success of IT Conference

May 6, 2013 – CLEVELANDCleveland, OH: Computer Troubleshooters and Geeks On Call are pleased to announce the success of their first North American Information Technology Conference. The joint conference was held at the Wyndham Hotel in Cleveland from Thursday, April 25 through Sunday, April 28, 2013. Cleveland is the home of Merrymeeting Group’s corporate offices for both Computer Troubleshooters and Geeks On Call.Merrymeeting Group was pleased to welcome Computer Troubleshooters and Geeks On Call franchisees from around the country for this intensive Information Technology conference.

Franchisees from both companies collaboratively discussed the latest developments in the rapidly changing IT world. Computer Troubleshooters and Geeks On Call are transitioning their services from simple break-fix operations to becoming complete resources for complex technology solutions.  Both companies serve small-medium-sized businesses around the country in addition to residential customers.

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Computer Troubleshooters & Geeks On Call Announce 2013 North American IT Conference in Cleveland

Apr. 23, 2013 – INDEPENDENCE, OhioCleveland, OH, April 23, 2013: Cleveland is the home of Merrymeeting Group’s corporate offices for both Computer Troubleshooters and Geeks On Call.  Merrymeeting Group is pleased to announce the 2013 North American Conference for Computer Troubleshooters and Geeks On Call to be held in Cleveland from Thursday, April 25 through Sunday, April 28.

Merrymeeting Group will welcome franchisees from around the country for this four day Information Technology conference. The conference will focus on the changing IT world as the demand for services has shifted from simple break-fix operations to requiring a complete resource for complex technology solutions.

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Computer Troubleshooters Opens New Office in San Francisco

Apr. 2, 2013 – INDEPENDENCE, OhioComputer Troubleshooters Opens New Office in San Francisco; San Francisco, CA, April 2, 2013:  Computer Troubleshooters is pleased to welcome Lily Wen to the network. Ms. Wen is opening a new service area in San Francisco’s Financial District.  Ms. Wen brings eighteen years of professional experience in both information technology and business consulting to her new Computer Troubleshooters franchise.  She is affiliated with Business Networking Institute. For service requests and general information, Ms. Wen can be contacted at the following:

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