H.O.S.T. plan clients receive priority service over non-plan clients. Response times are defined in the chart below. Response time guarantees do not guarantee resolution of your issue, but mean we guarantee to begin the repair process in the specified time window. All issues will be resolved with best effort as soon as possible. Our goal is to resolve your issue(s) and get you back up and running as quickly as possible!
H.O.S.T. plan clients are also entitled to discounted service as specified in the table below. Discounts apply to labor only and do not apply to the purchase of hardware or software.
|H.O.S.T. Plan||Response Time||Discount|
|H.O.S.T. Platinum||Same Day||40%|
|H.O.S.T. Gold||Next Day||20%|
|H.O.S.T. Silver||Second Day||10%|
|H.O.S.T. Bronze||Next Available||No Discount|
We are able to establish a plan to help slow running machines get back to peak performance, while making sure your devices are protected and backed up.
Our technicians are experienced in providing diagnostics services and are able to identify the root of the problem on desktops, laptops, and network systems.
We offer network services to make sure you are able to access remotely or wirelessly.