Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in Northern Montgomery and Washington County that provides these benefits to your business.
Need an appointment? - We answer the phone, plain and simple. Why mess around with callbacks and voice mails? Just talk to someone to setup an appointment to get help around your schedule. You can call us to make an appointment any time or you can schedule the appointment your self. If this is an emergency, then call by all means.
Quick Response - A live person will answer your call 24x7 for an appointment or try to setup an emergency service appointment to assist you. With access to the Help Desk, you can have someone working on your issues in five minutes or less. In October 2015, our average time to pick up the phone at the Help Desk was 57 seconds!! We can start working on the issue remotely and shortly after your initial call. This allows for a technician to begin working on your problem and not have to wait for the technician to travel to your site.
Reputable - Computer Troubleshooters has been around since 1999, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long term clients who year after year put their trust in us. Geeks On Call has merged with Computer Troubleshooters and is now the largest provider of IT Solutions in the world.
Experienced - We hire only industry-certified technicians. There is no "on the job" training with our technicians. We hire only seasoned, professional technicians with at least 5-10 years experience and usually many more. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime!
Business Savvy - With our extensive customer base, we have come across many issues that seem to plague the business networks in the field. This provides us with the great advantage of having experience with many businesses and profiles. We try to learn about your business on a personal level so we can better provide services that enhance your IT experience.
One Stop Shop - Our services are not limited to IT Infrastructure, Cloud solutions, VoIP, Security and Disaster Recovery but we also take care in ensuring that anything IT related will run smoothly. We can provide sources for credit card processing, office machines such as high speed copiers/printers and even training of some popular office applications. We work hard at making sure your office runs smooth and stays ahead of the game.
Proactive - Our philosophy of work embraces the technology that allows our action plans to keep watch over your network, especially when you are either busy working or not physically present. We keep an eye open 24 hours a day, 7 days a week, 365 days a year. Since computers don't know what holidays and weekends are, we have to keep a close watch. This way, we can prepare and prevent a disaster rather than panic and recover.
Comprehensive Project Management - We have extensive experience managing complex projects. From replacing workstations to servers and infrastructure we can handle the logistics to provide a smooth transition. We can interface your office with the numerous vendors needed to get your project started, worked on and completed and as close to budget as possible. Keeping you involved and in the loop is key when making core decisions on the project.
No Geek Speak - You deserve to be able to understand the explanations. Our job is not to confuse you, but to provide the ability to understand. We work hard to provide education to our clients, as much as they want or need. We believe strongly to "teach a man to fish..." because we have seen that the more our clients learn, the more they want to use technology to grow their business in bigger, better and more productive ways.
100% Satisfaction Guarantee - We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
